This menu choice will take you to the main Helpdesk page on the current Eionet portal
The text below is the one found on the current portal (to be rewritten before the end of the year when the EEA will reorganise the operation of the Helpdesk.
If you experience any problem on Eionet Forum or Reportnet web sites, please let us know immediately. You can mail us on
User account management
Eionet Helpdesk is a central contact point for requests for new user access. A new user who wants to get access rights to Eionet Forum or other Reportnet services (CDR, ROD, DD, etc.) has to contact Eionet Helpdesk first.
Eionet user accounts are maintained centrally: you can access all tools and services in domain eionet.europa.eu with one user account, provided that local access permissions have been granted by local site administrators.
Before sending your question to Eionet Helpdesk, please consult the. (Note: There is only one FAQ, since 2014)
You can recover forgotten passwords on this page: Password reset.
Helpdesk agents use theto access the tickets in their queue.
Helpdesk customers can use theto access their own tickets.